1. Terms and conditions
Terms and conditions apply to Guests and all members of their party (including day visitors). It is the Guests' responsibility to ensure that each member of their party is aware of and accepts the Terms and Conditions and the obligations contained therein.
The Owners reserve the right to cancel a booking without compensation or refund should Guests not comply with any of the Terms and Conditions outlined below.
2. Arrival and Departure
A usual booking is from Saturday through to Saturday, although short breaks are often available. In order to prepare the house between Guests, we ask that you arrive after 3.00pm and leave by 10.00am on your departure date. Occasionally extensions to departure time can be accommodated by prior arrangement.
All bookings must be made by people aged 18 years or over. Initially bookings may be provisional - by telephone, or e-mail. No booking is confirmed until a non-refundable deposit of 50% has been received.
Accommodation runs from 3pm on arrival day until 10am on day of departure. Bookings are accepted once payment of 50% of the total rental cost has been made, with the remaining balance to be paid before arrival. Please make cheques out to Ewan and Eileen Buchanan.
The price includes all heating, electricity, bed linen, bath and hand towels, tea towels, some additional facilities (see section 6 below), basic cleaning materials, washing up liquid and dishwasher tablets.
Prices are inclusive of VAT
If you have to cancel please inform us immediately and we will endeavour to re-let Mayne House and return your balance payment in full, (your initial deposit is non refundable). If re-letting is not possible, all monies which have been paid will be forfeited. In the event of Guests being unable to travel to Mayne House due to severe weather conditions a refund will not be given, therefore, a CANCELLATION PROTECTION INSURANCE IS RECOMMENDED. You may not under any circumstances transfer your booking to anyone else without our prior consent.
Following your booking, in the unlikely event of Mayne House becoming unavailable due to circumstances outside our control a complete refund will be paid including the deposit.
The Owners do not accept responsibility for breakdown in public or local supplies, including water or electricity, nor any claims against inconvenience caused by such incidences, or by building works that may be deemed as necessary. In the case of any breakdown Guests are asked to notify the Owners immediately. We will endeavour our best, in conjunction with the service company concerned, to correct the fault as soon as possible.
In the event of a national or local disease epidemic, whether human or animal, the Owners reserve the right to cancel any booking at any time. In such cases a full refund will be given.
The Owners retain the right to refuse to hand over Mayne House to a Guest, or repossess holiday accommodation if it is reasonably believed that any damage is likely to be caused, or can repossess Mayne House if damage has already been caused. No refunds will be given in these circumstances.
Any complaints must be made known to the Owners immediately. No complaints will be entertained after the end of the hiring period or after the Guest has departed.
Mayne House has a no smoking policy. There is also a policy of no naked flames within the house. Guests should make themselves aware of exits from both the front and back door in case of a fire. It is strongly recommended that a key is left inside the front door to facilitate escape in an emergency.
Please ensure that children are not allowed to wander around Mayne Farm near Mayne House. Mayne Farm is a working farm and can be very dangerous; watch out for tractors and cattle being moved in and around the farmyard; animals can be unpredictable. For personal safety it is especially important that children do not climb on the hay barns or stone walls.
Guests may be asked to leave immediately if their conduct is considered to infringe the Owners' Terms and Conditions/rules. No refunds will be given in these circumstances.
6. Central Heating
Full eco-friendly log burner Central Heating is included from Oct 1st - Apr 29th with other dates by arrangement.
The number of persons occupying Mayne House must not exceed that stated at the time of booking, unless agreed previously with the Owners. Sub-letting of Mayne House is strictly prohibited.
The Owners cannot accept responsibility or liability for loss or damage to Guests' property, or for personal injury, or damage to bicycles or cars parked at Guests' risk.
The Owners reserve the right to have access to Mayne House at all reasonable times, with prior notice whenever possible.
The Owners endeavour to maintain high standards of comfort and cleanliness at all times. The Guest must therefore undertake to keep all furniture, fittings and effects in the same good condition as they were found. If extra cleaning is required after departure it will be charged to the Guest.
All damage must be reported to the Owners as soon as possible. Accidental damage or breakage of a minor nature will not normally be charged for, but the Owners reserve the right to charge for any non-trivial damage, losses or additional cleaning required howsoever caused. Immediate payment from the Guest is required to cover any such costs.
No medical facilities are available on site.
Mobile phone reception is variable depending on the service provider. In emergency there is Dr Grays Hospital accident and emergency in Elgin. Wi-Fi is usually available, but not 100% guaranteed. Those using Wi-Fi must agree to and sign the Mayne House Public Wi-Fi Access Terms & Conditions.
We regret that pets other than guide dogs are not allowed at Mayne House.
Mayne House • Elgin • Moray • IV30 8RS | +44(0)1343 541388 | +44(0)7788547787 | email@example.com
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